This page is a beginning of collating various ethos and design approaches to how we might approach issues or opportunities, and is a work in progress…
- Should we do it?
- Is it a good idea, do people want it, will it solve an issue/opportunity, etc?
- Can we do it? (If answer ‘yes’ to question 1.)
- Is it ok with regard to planning, health & safety, etc.
- How might it be administered? Is funding available as required? Etc.
- Beginning with the assumption that people are ‘inherently good’, if an issue is arising, first look at friction points within’the system’.
- Once friction within the system has been smoothed out as much as possible, then look to incentivise the behaviour being sought.
- Only once there’s a frictionless system in place, and with carrots being provided to ‘do the right thing’, only then consider penalties and ‘sticks’ for doing ‘the wrong thing’.
- Transparency (the idea that everything is open — principles and practices)
- Co-Creation (conversations not broadcasts)
- Lean Principles (keeping processes and costs “lean”)
- Failure is OK (if learning)
- Observing ‘Desire Behaviour’ (aligning citizens needs and behaviour with the beta projects)
- People are ‘inherently good’
- Highlighting Dublin City Council ‘thinking’ / innovation (politicians and public servants working in tandem)
- It’s a general design rule that having to use signage (of any sort, anywhere) tends to be a poor solution. (How many signs do you know in your life which are routinely ignored?) It sits under ‘stick’ above and generally only should be used as a last resort.